Refund Policy

Orders placed through the official Evo Slim store are covered by the supplier's money-back guarantee. If you are not satisfied with your purchase, you may request a refund within the guarantee period stated at checkout (typically 60 days from delivery). The guarantee applies whether the bottles are unopened or partially used, so you can try the product with confidence.

To request a refund, contact the store's customer support — or reach us directly using any of the channels below and we will help you start the process:

Email: contact@nutrafame.com · Telegram: @shubhammalva · WhatsApp: +91 70555 67447

Please include your order number, the email address used at checkout and the reason for your request. Refund requests are usually processed within 3–5 business days of approval.

Approved refunds are issued to the original payment method used at checkout. Depending on your bank or card provider, it may take an additional 5–10 business days for the credit to appear on your statement. Shipping fees are refunded only where required by law or where the return is the result of our error.

If your order arrives damaged, if bottles are defective, or if items are missing from your delivery, contact us within 48 hours of receipt with photographs of the packaging and products. Replacement or refund will be arranged promptly at no additional cost to you.

Orders can usually be cancelled for a full refund if they have not yet been dispatched. Once an order has shipped, it becomes subject to the money-back guarantee process described above instead of a simple cancellation.

Refunds may be declined where a request is made outside the guarantee period, where the product was purchased from an unauthorised reseller rather than the official store, or where there is evidence of abuse of the guarantee. If you believe your request was declined in error, contact us and we will review it again.

Nothing in this policy affects your statutory consumer rights, including any right to cancel or return goods under the consumer protection laws of your country of residence. Where this policy and statutory rights differ, the protection more favourable to you applies.